Shipping policy
Shipping Policy
• Processing Time: All in-stock orders are processed within 3–5 business days (excluding weekends and holidays).
• Signature Required: For all orders over $150, a signature will be required upon delivery. This protects both our customers and Vanity VXN against lost or stolen packages.
• Delivery Confirmation: Tracking numbers will be provided once your order has shipped.
• Lost/Stolen Packages: Once an order shows as “delivered” with signature confirmation, Vanity VXN is no longer responsible. Please contact the carrier directly for claims.
• Shipping Insurance: Orders may include shipping insurance for additional protection.
Preorders
• Made to Order: Preorders are created and secured just for you, which allows us to deliver exclusive, limited-edition collections.
• Estimated Timelines: Preorder fulfillment times will be listed on the product page. Please note that preorder items will ship once production is complete.
• Combined Orders: If you order an in-stock item with a preorder item, both will ship together once the preorder is ready (unless otherwise noted).
• No Cancellations: Because preorder items are produced to order, all preorder sales are final and cannot be canceled or refunded once placed.
• Updates: Customers will receive email updates as production moves forward so you’re never left in the dark.
Preorder sales are final and non-cancelable as per our Terms of Service